Effective Date: [Insert Date]

Thank you for shopping with Palmeira. We are committed to delivering your order safely and efficiently across the United Arab Emirates and internationally.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking details.

During high-demand periods (sales, promotions, holidays), processing times may be slightly extended.

2. Shipping Within the UAE

• Standard Delivery: 2–5 business days
  
• Delivery charges will be calculated at checkout
  
• Free shipping may be available on qualifying orders (if applicable)
  

We partner with reliable courier services to ensure safe and timely delivery.

3. International Shipping

We offer international shipping to selected countries.

• Delivery times vary depending on destination
  
• Shipping fees are calculated at checkout
  
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country
  

Palmeira is not responsible for delays caused by customs clearance processes.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.

You can use this number to monitor your delivery status.

5. Incorrect Address

Please ensure your shipping address is accurate at checkout.

Palmeira is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

6. Delivery Delays

While we aim to deliver within estimated timeframes, delays may occur due to:

• Weather conditions
  
• Public holidays
  
• Courier delays
  
• Customs inspections (international orders)
  

We appreciate your understanding in such cases.

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation at:

Email: [your@email.com]

We will investigate the issue and provide an appropriate resolution.

8. Contact Us

If you have any questions regarding shipping, please contact:

Palmeira

Email: [your@email.com]

Phone: [Your Phone Number]