Effective Date: 1st of Jan 2024

Welcome to Palmeira. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name
  
• Email address
  
• Phone number
  
• Billing and shipping address
  
• Payment information (processed securely through third-party payment providers)
  

Order Information

• Products purchased
  
• Transaction details
  
• Order history
  

Technical Information

• IP address
  
• Browser type and device information
  
• Cookies and usage data
  

2. How We Use Your Information

We process your personal data for the following purposes:

• To process and deliver your orders
  
• To provide customer support
  
• To communicate order updates
  
• To improve our website and services
  
• To send promotional offers (only if you consent)
  
• To comply with legal obligations
  
• To prevent fraud and ensure website security
  

We only collect information that is necessary for these purposes.

3. Legal Basis for Processing (UAE PDPL)

Under UAE law, we process your data based on:

• Your consent
  
• Performance of a contract (order fulfillment)
  
• Compliance with legal obligations
  
• Legitimate business interests (such as fraud prevention and service improvement)
  

4. Sharing of Information

Palmeira does not sell or rent your personal data.

We may share your information with trusted third parties including:

• Payment processors
  
• Shipping and courier partners
  
• IT and hosting providers (e.g., Shopify)
  
• Marketing and analytics providers
  

These service providers are contractually obligated to protect your information.

5. International Data Transfers

As an online store, your data may be processed outside the UAE by our service providers. We ensure appropriate safeguards are in place to protect your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders
  
• Meet legal or regulatory requirements
  
• Resolve disputes
  

After this period, your data is securely deleted or anonymized.

7. Your Rights Under UAE Law

You may have the right to:

• Request access to your personal data
  
• Request correction of inaccurate data
  
• Request deletion of your data
  
• Withdraw consent at any time
  
• Object to certain data processing activities
  

To exercise these rights, contact us using the details below.

8. Cookies

We use cookies to:

• Enable website functionality
  
• Improve performance
  
• Analyze traffic
  
• Personalize your shopping experience
  

You may disable cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no online transmission is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

Palmeira

Email: info@palmeiraae.com
@palmeira.ae
United Arab Emirates , Dubai